Refund policy

Returns & Refunds

The short version: if it's not right, we'll sort it.

Change of mind: 30 days

Bought the wrong length, or just don't need it? Send it back within 30 days of delivery for a full refund of the product price, as long as:

• the reel is unused and in its original packaging, and
• you cover the return postage.

Once it lands back with us and checks out, we'll refund your original payment method. Original shipping isn't refunded on change-of-mind returns.

Faulty gear: on us

We say 80kg breaking strain and we mean it. If your line is faulty, damaged in transit, or doesn't do what we say it does, contact us and we'll make it right. Replacement or full refund, your call, and we cover the postage. That's the deal.

Your rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to start a return

Get in touch via the contact page with your order number and what's gone wrong (or what you'd like to swap). We'll reply with the return address and next steps.